Review for PurePoint Energy

Office location: 22 South Smith St, Norwalk CT, 06855

05/03/2022
Bill Markus Ridgefield, CT

Homeowner Solar Experience

We own our home for 23+ years. We investigated solar about 15 years ago and we were informed our home location/position was not solar viable. Motivated by global warming, cost savings, increasing energy rates and power outage mitigation we researched solar options again in 2020. I spoke with several solar providers. Purepoint Energy was referred to me by a friend who had his solar energy system installed by them. Purepoint was clearly the most knowledgeable and informative company I spoke with. They were able to explain the different types of panels in the market and the benefits of a panel installation that did not fail if a single panel failed. The benefits of battery backup was/is important especially after Purepoint explained batteries and solar will continue to function during a prolonged blackout enabled by a “gateway” which creates a discrete off grid system not inhibiting grid repairs. Purepoint’s electricians reviewed our home for installation. The electricians completed the installation on timely basis. There were 100% professional on all accounts. I never had to be concerned when or if they would be on sight. Purepoint’s support staff, schedulers, admin, accounting are all responsive and take pride in ensuring customer satisfaction. This includes ensuring timely delivery of panels, batteries and installation parts. They also facilitated coordination with Eversource and the town inspector to get authorization to turn the system on. There is no power interruption during installation. Our 11,200kw system is functioning for 18 months. We build up enough credits during the longer summer days to offset winter grid usage. We have not paid a power bill in 18 months. I calculate we have recovered 10%+ of our investment and I anticipate accelerated cost benefits with increasing energy costs. Solar works. We have achieved our incentives. Purepoint has been an excellent partner in achieving this.