Review for Heliocol West

Office location: 2305 W. Huntington Drive, Tempe AZ, 85282

04/29/2022
WHAAT is going on with this CO? Cave Creek, AZ

NO:show for verified appointment/NO one EVER answers in SVC Dept

I purchased "Solahart" Solar Home Hot water heater from Helicol West, in 2014. Had one service call. It is time for 2nd and I made appointment on 2/18/22 with Elizabeth for 4/7/22. Called the day before, some man put me on hold multiple times but assured me I have an appointment and I would get a call before the end of the day telling me the "window" for the next days appointment time. No call that day, nor on my appointment day... NO SHOW! I called to see WHEN they might me coming and was informed by Elizabeth I HAD NO APPOINTMENT! She could NOT put me through to a PERSON the Maintenance Department, you get 2 words and a beep. I left message for Lakota. No call back that day nor the next. Call again.. same story... she is out until some day in the future.. left another message. Call back again... same story... NO one is in at this time. Call again a few days later and was informed "Lakota is no longer with this company"! Now, you must leave message with Savannah. 2 word message, beep... I leave detailed message about no service & no response. I then call the toll free number and I get a sales person. He listens and I say: Having been in aviation business for over 30 years I would assume whom ever is running/owns this place would want to know what is going on. He tells me he will have Bruno call me... or at least he will give him my message. Then... a couple of business days later.. I get a call from Savannah. I was on a business call when I got an unknown # call so I did not answer. She left message that she understands I have been trying to reach them and to please return her call at .... and she leaves out the last # of a complete phone number. So next day I call the number she called FROM... you guessed it.. Elizabeth answers... and puts me through to .... 2 word msg. beep! Also, they don't answer the phone Heliocol they answer Sunsplash or something... then I say... whaaaat? Is this Heliocol.. they say Yesss.! No where can I find a company that manufacturers, services, sells this product. Originally it was Solahart... from Australia... and now... I'm sure Bruno isn't selling, or maintaining Heliocol Green Energy Solar Hot water heaters for homes. I doubt he has anyone in maintenance and no parts. So WHY the games. I see this all over the complaints and reviews. Same story! How are these people in business. If I worked there and had to scam people all day long ... for what purpose I cannot imagine! I would run out the door!