Review for Solar Optimum

Office location: 1833 S. Victory Blvd, Glendale CA, 91201

04/22/2022
Solar Optimum Feedback Cupertino, CA

Solar Optimum Feedback

Prior to start this project, I asked several people who had solar panels in their house. All of them told me that it was simple task and they had nothing to do except paying the bill. This is not my case, and Solar Optimum has done exceptionally well to overcome all these issues. I picked Solar Optimum after reviewing many installers due to Solar Optimum is price competitive and their perfect customer feedback. During price quote process, Sean told me that it may be additional cost due to lack of empty slots from main electrical panel around 1.8K. After accessing the system on site, it turns out that I need sub-panel for PG&E and it costs more than 3K. I was about to give up since the additional cost is more than 10% of total cost. Sean and installation team was working hard to come up with PG&E adaption solution instead of PG&E sub-panel, it costs only $650. I was happy and proceed the project. After city approved the plan, Chase and the team took two days to complete panels installation except PG&E adaption. The job was done well, except there were 5 panels being installed with 17% from the roof. Chase had to come back several times to install PG&E adaption since my main PG&E panel had different size with normal panels. Now the credit goes to Hratch after he found out that I am not 100% happy with 5 reverse tilt panels. Hratch team went back to remove reverse tilt and made me 100% happy. Customer first is Solar Optimum principle, I am really happy with their service and has no reservation to recommend Solar Optimum to my friends and others. One more thing, I can always talk to live person when I call Solar Optimum, it is rare now since Corvid, I can hardly contact to live person when I need help.