Office location: 625 70th Avenue Unit # 5, Denver CO, 80229
04/10/2022
Wesley
Johnstown, CO
The short version is that my 1 star review is for how rude the Catch the Sun representative was with me when I canceled my contract a few days after the site survey was performed (about a week and a half after signing) as well as Southard Solar thinking to charge a cancellation fee of $2,000 when work hadn't even been started towards designing let alone permitting the solar panels. All in all about 2 weeks under contract before cancelling. The long version is we recently bought a new house and within a week had received solicitation for solar panels from a company called Ion. I was working with this representative over the next month and a half to work on a good time for their tech to visit and explain size, power, cost and all that about the panels. In this month and a half I had not seen another companies rep show up. We finally had an appointment set for the same day pretty late at the start of a snow storm and so when he didn't show up we weren't really surprised. The next week, Queue the rep from Catch the Sun. However I was more focused on the details of the solar panels and not the company the person was affiliated with. I signed the solicitation contract and set up a site survey for the following week. A few days after the survey appointment the Ion representative returned, to my confusion since I believed I had already signed with them. He pointed out it was a separate company. After the comparison between companies I decided to go with my original choice Ion and canceled my contract thru my Catch the Sun rep. Up to this point I understand that I am at fault for the mistaken identity of who was who. At this point I was contacted by the Catch the Sun rep to which I informed him I no longer wished to continue with the panels thru their company and wanted to cancel the contract. The representatives tone was very rude and even stated he was "frustrated with me" for my mistaking him for the Ion tech I had been waiting for to show up. After a few weeks I received and invoice from Southard for $2,000 not for the site survey or the work that hadn't even started yet, instead it is listed as a cancellation fee...$2,000... I am working with Ion to see about covering this fee but even they say it is extremely excessive for the amount of work that had been performed up to the point of cancellation. I sent an email to the only email listed on Southard's website (info@southardsolar.com) and have not received any kind of response in over a week. Very unpleasant representatives, non existent customer services and ridiculous cancellation fees warranted a 1 star review!
System size (kW): 5.32
System price: $21,280
Price include the Federal Tax Credit or incentives: Yes