Office location: 3855 Atherton Road, Rocklin CA, 95765
03/07/2022
Donald R. Wilkinson
Valley Springs, CA
First of all, Infiniti told us that it would take 4 working day and took over 3 1/2 months to start and finish the field work installing the 5 batteries. the tech's ( Cory and his team ) working in the field were not the problems, it was their office (SAM PETERS) starting the project then sending to other locations to start, etc. always having a excuse on why they were not here doing their work. The main problem is when they trenched for the power lines, they hit the power and water lines going to the water well, three locations of other water lines and another power line. when they hit the well water lines it put dirt into the lines that sent it thru the entire house, which we had to flush out all interior water lines. As of today I have left approx. . 10 or more messages to have a supervisor or manager to call me including SAM PETERS. I have had to complete all of the existing problems water, power and Calvert pipe that was hit by their trencher, as of today I'm out of pocket for part and misc. over $1,500. and still finding issues As of today it has been three (3) week leaving messages with both Rocklin office, SAM PERS and the Customer service departments with ZERO contacts (text, calls and or e-mails) Please DON NOT USE THIS COMPANY (Infiniti Energy INC.) FOR ANY WORK BATTERIES OR SOLAR. I feel that their Manager/s are not aware of how their office is ran, is why the messages left for their manager are not returned !
System size (kW): 5