Review for Texas Solar Power Company

Office location: 6448 Highway 290 E Suite C 111, Austin TX, 78723

02/24/2022
Greg Lange Temple, TX

In my experience - very unprofessional / unethical

When I had a system installed approximately 12 years ago, this company sub contracted a 3rd party who was a personal friend of their owner to build a patio for the solar panels to be installed on. Their representative represented in writing to me that the patio would not leak and would be professionally built. I discovered after the work had been completed and the system installed that the patio did leak in multiple places and was not built at an angle to allow runoff. This was causing damage to my home. I attempted to get their company to resolve the issue and tried to work with them to have it taken care of. When it became clear to them that it would be costly to resolve the issue they told me they would not do anything to resolve the issue. I was forced at that point to go through an attorney and file a lawsuit in order to get the problem resolved. With documented proof of the representations their installation manager made to me my lawyer obtained a settlement from Texas Solar. When I purchased the solar system, I was also told that they would service the system and honor the warranties. Yesterday I discovered that my electric bill had gone up significantly. I called Texas Solar to ask them how I could determine if the system was functioning. They put another person on the phone, a technician. I tried to explain again. They told me at that time they were no longer servicing my area and I would need to get another technician. I said ok would you please send me the paperwork on my system so I can provide it to another technician. Then their owner, Joe Garcia jumped on the phone and said "I'm going to put a stop to this." I said what do you mean at no time have I been rude or disrespectful to your employee and had only asked how I could determine if the system was on and get a copy of my paperwork. He then said didn't you sue me. I said yes because your company made misrepresentations and tried to take advantage of me. He then said would you help someone who sued you. As I said I would at least act professionally and be honest,he hung up the telephone. In my personal opinion this company isn't trustworthy and shows a lack of ethics, integrity and professionalism. I certainly would discourage anyone from using this company after the way they treated me as a customer. I will use a company that is capable of being professional and honest with customers in the future.