Review for Skyline Solar VA (Out of Business)

Office location: 123 Water Street, Front Royal VA, 22630

02/04/2022
Jeff Fredericksburg, VA

No Follow Up

The installation process went smoothly until the night the crew left after finishing the project. They left behind their own equipment and lots of debris. It got worse as each new day brought about more trash falling off my roof. Luckily no one was hurt. When brought to the owner’s attention he simply placated me and collected the trash. At no point did they even consider fulfilling my request that the roof be checked for extra debris. When the system was finally through inspection and the Enphase app was installed on December 9, 2021, I was relatively pleased even though there had been some annoyance. The crew left too much behind for me to clean up, disturbed my hardscaping which I had to repair, and may have done the installation incorrectly. The Enphase app still does not have the array. I have been informed via email that the array must be done by the installer. It is now February 4, 2022 and there is still no array even after several emails, texts, and phone calls to the installer. It gets worse, the consumption level shown by the app is between 40-50% less than it should based on the digital electrical meter installed. Doing more research, on my own time, it appears that this happens with improper installation. I have done calculations and provided the data to the one of the owners of the company but for the most part have been ignored. I would like to recommend the company as the installation went smoothly until it was clear the crew didn’t clean up as they should (it was cold and dark) but I was placated by the owner. All individuals in the company that I have dealt with have been professional, social, and have said the right things. However, actions speak louder than words! No one has inspected the roof, I still have no array, and the app consumption rate is incorrect! Therefore, even if they do install a superior product I cant in good conscience recommend doing business with this company.