Review for Southern Current

Office location: 1519 King Street Extension, Charleston SC, 29405

02/02/2022
paul johann North Augusta, SC

Lack of customer Service and follow up

First time ever leaving a bad review. Purchase and set up was painless. Having problems in May. Took them several months to respond and come out and when they did come out they acknowledged the problem and would fix it. May of last year and still not fixed. They will not return my calls. Service and response is more important then just selling a product. Customer service and living up to obligations is what makes a product and company outstanding. So if you buy from them and have an issue you are on your own. Forget the 10 year warranty they promise

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 16.24

System price: $45,000

Price include the Federal Tax Credit or incentives: Yes