Review for Clean Solar

Office location: 1445 Koll Circle Suite 109, San Jose CA, 95112

01/24/2022
Michael J Gilroy, CA

No Service after signed contract

I contacted Clean Solar in April 2020 for Tesla Power Walls and a full solar roof installation. I deposited $2,000 and signed their contracts. In my contract, the scope or work was to be completed in "5 - 7 months" which would take us to November 2020. I responded quickly to any inquiry and kept reaching out to my project manager as time went on. The deadline came and went quickly, citing availability issues with the Power Wall. That's when i found out they never ordered them when they took my deposit. They explained that they don't order them until they're ready, which by then was already too late. Project Manager was fired or quit so I was contacted by someone new and kept getting a delayed ETA, no problem. Mind you these people never contacted me, I was the one who was reaching out for updates. I then found out my new project manager quit or was fired. its now over a year since i paid my deposit and no ETA in sight. May 2021, June....July... finally in August 2021 i reach out to the only people i knew including Art Balaoro who was quite the Customer Service guy at the beginning. My original salesperson finally told me, look, there's no ETA on your project and i wouldn't be surprised if it didn't happen in 2022 either. I appreciated the honestly and told them with no end in sight, and since they overshot the contract by over a year, I'll just take my deposit and do something else. They were ok with this but didn't give me a full refund. They told me they had to take $550 for a permit they applied for which expired back in early 2021. I don't think that's right but that was their stance. I emailed Art again, no reply. They all clearly decided it was better to spend their efforts on current customers. It's really telling when the service you receive changes so abruptly. I opened a case with BBB as well which they let expire without a response. This is just my experience, I hope you do your own research first before getting involved with them.