Review for EZ Energy Solution

Office location: 5160 Van Nuys Blvd , Sherman Oaks CA, 91403

11/22/2021
How Whittier, CA

A mixed bag

Our experience with EZ was a mixed bag. On one hand, our sales rep, Mai-Ly was great. In contrast to other sales reps we found when shopping for a system, she was knowledgeable, honest, and responded wonderfully to our needs. Also, the equipment seems to be good, the crews seemed to be good, the price was good (not great), and inspection went with just one minor hiccup, causing a 7-day delay. On the other hand, the process took almost three months from the signing of the contract to our connection with SCE. In our case, that meant almost three months of a torn-up yard and electric bills. We were not pleased. In light of bad reviews, I had EZ modify our contract. I came across negative reviews of EZ just before we signed. One theme was that once they got their last payment, they were no longer responsive, with reviewers complaining that months passed without their solar system accepted and connected with the utility, what EZ called "operational." Normally, last payment is due after passing inspection. I had EZ leave the last $1000 payment due only after the system was operational. Did that help? I don't know. But SCE deemed us operational this morning, less than a week after final inspection.