Office location: 1215 Colusa Avenue, Yuba City CA, 95993
10/30/2021
Sarah
Mammoth Lakes, CA
Always read the 1 star reviews!!! I did not. Big mistake! We have a rural off -grid house in Mono County, with failing lead acid batteries. No local installers available to upgrade to newer lithium battery. Nathan Skousen , the recommended tech specialist, visited our house after he suggested that we upgrade the entire system, an expensive task, which would mean replacing our entire 12 year old system. Before visiting we sent in our $ 15,000 deposit, and time was of the essence to replace batteries before cold weather arrived. The deposit was made in July. Nathan made it out in August. Installation scheduled for September. Then October. By end of September Nathan told me that they did not have the installer to do the work, because he left the company. Now it's been exactly one month since they officially backed out of the project. After many requests and promises that we will get our money back, we have not received it yet.. Joshua Orosco seems to be the principal who sent the online agreement and was the recipient of the money. The Sunstorsolar website and Joshua's email don't existat this time. There are about a dozen other business names linked to Joshua Orosco. I am disappointed and feel taken advantage of. I tend to trust individuals. As I have now read other 1 star reviews, it is obvious that this is fraudulent behavior. I suggest that The principal owners at Sunstor Solar slow down, turn on their moral compass, return their customers' monies or finish jobs expected. And I would like our deposit money back a s a.p.
System size (kW): 48
System price: $32,500
Price include the Federal Tax Credit or incentives: Yes