10/19/2021
Jamar
Deptford , NJ
This company suck!!! This has been the worst company to do business with. First Thayer put me with a rep that wouldn’t call me back about getting the system transferred into my name because I purchased the house with it. Then I finally got a hold of her; she put me on hold for a hour and hung up. Didn’t call me back and no response. I send that email to the support team and I didn’t here back from them for 28 days. Then when I did get a email back it say they could help me. I then kept calling and finally got it worked out so I thought it was over. No, they never turned the panels on and when they did I found out they not working right. I been trying to get somebody out to my house for months and still nothing. They are the worst company and anybody reading this stay away.
System size (kW): 15
System price: $30,000
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
10/25/2021
We're so sorry to hear this, Jamar. We certainly don't want you to feel frustrated. Please send your address and review to CustomerCare@sunrun.com, or live chat us from your MySunrun account, so that we can help resolve this for you. Thanks!