Review for Sunrun Inc.

10/19/2021
Jamar Deptford , NJ

Worst Service I have ever received

This company suck!!! This has been the worst company to do business with. First Thayer put me with a rep that wouldn’t call me back about getting the system transferred into my name because I purchased the house with it. Then I finally got a hold of her; she put me on hold for a hour and hung up. Didn’t call me back and no response. I send that email to the support team and I didn’t here back from them for 28 days. Then when I did get a email back it say they could help me. I then kept calling and finally got it worked out so I thought it was over. No, they never turned the panels on and when they did I found out they not working right. I been trying to get somebody out to my house for months and still nothing. They are the worst company and anybody reading this stay away.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 15

System price: $30,000

Price include the Federal Tax Credit or incentives: Yes

Sunrun Inc. reply 10/25/2021
We're so sorry to hear this, Jamar. We certainly don't want you to feel frustrated. Please send your address and review to CustomerCare@sunrun.com, or live chat us from your MySunrun account, so that we can help resolve this for you. Thanks!