Review for Arizona Energy Pros (Out of business)

10/17/2021
Rebecca Mesa, AZ

Horrible company

Horrible experience. We paid almost 90,000 to have 70 panels installed. The system hasn't worked well from day one. They don't monitor your panels like most companies. They ignored our concerns for over 2 months that the system wasn't producing what they told us. Finally sent someone out who told us the instal was done wrong and water was pouring into the inverter box when it rained. Over 2 months has passed again without it being fixed. Instead of fixing the issue they created they are arguing with Enphase because supposedly water getting in the box wouldn't cause the issue and it must just be defective parts. We are almost 5 months in to having Solar panels. We are paying our regular power bill on top of the payments for the panels, on top of the fees from SRP for being 'connected' to Solar. They don't return calls or emails. They straight up tell me they will call back in 30 min or they will email me the next day with an update, and don't. It's been next to impossible to get a hold of the one person who is supposedly working tirelessly on our case and when we do, she tells us whatever we want to hear and goes back to ignoring us. I am at the end of my rope and hemorrhaging money.