Review for Universal Solar Direct

Office location: 4836 E. McDowell Rd. Suite 101, Phoenix AZ, 85008

10/13/2021
Bipin Phoenix, AZ

Stay away from Universal Solar

I ordered Solar from them on Feb 16, 2021 and till date (June 22, 2021) they have not installed it. To top it all there has been no proper communication. I have had to mail over and over and then they sent some excuse. The project manager Angela said she will copy me on all approval mails but I haven't received any mail from her as well. Overall their pricing and offers were great but I don't think they stand behind their words. Once you sign you are done and dusted and they don't care . Really disappointed that I selected them. Update: Sept 15 and my panels are not yet functioning. My loan payments have started and now I have to pay both APS and Solar. They had promised some cash back but I have been emailing them but no reply at all. Update : Sep 17 and finally my solar panels are up and running however haven't received the promised Cashback as of Oct 7. Still mailing them for the same and I get lame excuses. Folks please stay away from this company. I don't want anybody to go through what I'm going through.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 15000