Review for Sunrun Inc.

10/08/2021
Tina C Kailua Kona, HI

Horrible company

Sunrun is a misleading, fabricating, unprofessional and unresponsive company. The panels they originally installed on my roof were recalled, and the only reason I found out about the recall was after two of the panels nearly burned down my house. I've been without panels for months, while Sunrun continued to bill me, and now I have to seek legal representation to remove hundreds of dollars of charges for invoices when I did not even have service! I've placed over 30 calls to Sunrun in the past four months and never, not once, received a call back.

After sales support

System size (kW): 7269

Sunrun Inc. reply 10/12/2021
We're so sorry to hear this, Tina. We certainly don't want you to feel frustrated. Please send your address and review to CustomerCare@sunrun.com, or live chat us from your MySunrun account, so that we can help resolve this for you. Thanks!