Review for Sunrun Inc.

Office location: 70 Messner Dr, Wheeling IL, 60090

10/05/2021
Victoria

They have the most horrible service on everything.

They took 2 year to complete the process. The made more the 20 inspection but never someone talk to us. They never tell us when they turn our sistem on. They don’t answer the calls. 5 times I have to used my phone, mi husband’s phone and my daughter’s phone to see if they answer and they never answer. The guys who work in costumer service don’t know nothing. I was waiting in the phone for 1 1/2 for they to answer and all the time they have a different answer for the same question. But the way, we the for the whole sistema 88,000 in the first month after we sing the contract. I had to call 4 times to the BBB. It was horrible and still horrible service even now with sonrun.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support