10/04/2021
Danny Hansen
ammon, ID
I got big dog solar in September of 2019. Was told my payment would be around 130. It ended up being 150. I live in Idaho Falls so we have snow usually starting around the end of October and I was told that with the 30% pitch the snow would slide off just like it does on a metal roof. Well it doesn't so from November to mid March my solar panels produced next to nothing. So my power bill went from 177 a month to 500 + and keep in mind I'm still paying 150 for the panels. I next had me taxed done and tried to get the tax credit that I was told I'd get. Well I guess there are certain stipulations to get that as well so I didn't qualify for hardly any of them. So now my solar panels will now cost me 190 a month. So now I've gone from a level pay on rocky mountain power to paying at least 240 a month for my panels and electricity. Now I'm not at all happy about this. So I'm sitting in my house and I get a phone call from big dog for a survey on how I like my panels and I tell them I don't like them. Well the guy didn't believe me about the winter time and the panels not shedding the snow and he looked it up. He said I was right and produced next to nothing. He then said he'd look into it and he would call me back. He never called back. Then about 6 months latter I had a lady from big dog call me to see how it was going and she told me the same thing that she would look into it and would call back. That was 2 months ago but I do have to tell you that I'm not surprised because if I can tell you anything about big dog solar it's that there communication is virtually non existent and once they have your money you are nobody to them. So if you are thinking of getting solar id tell you to not do it.