Office location: 9516 Hwy 707, Myrtle Beach SC, 29588
09/25/2021
Lenape105
Conway, SC
I had 2 solar tubes installed. They were both installed on the same roof pitch. One works great and lets in a lot of light. The other one, not so much. I expressed my dissatisfaction at the auto show. They said someone would call me. The guy Fred that called said he was calling to set up an appointment to send someone out for a quote(sales call). I told him it wasn’t a sales call but to check out a problem. Je said he would be sending someone out to look at it, but as I suspected, the guy (Peter)said it was installed properly and was nothing wrong with it. I said I needed to talk to someone else. They finally sent Mary the sales girl out. At first she said there was nothing wrong with it, that they both had the same amount of light coming in. (They do not!) When I argued that point, she then said it’s probably the tray ceiling. However the tray ceiling is up much higher than the one in the kitchen which would allow more diffusing of the light, not less. Which is it, it is fine, or it’s the tray ceiling. Basically backpedaling to not admit there is something wrong. Not a happy customer!