Office location: 5820 East W.T. Harris Boulevard Suite 211, Charlotte NC, 28215
09/09/2021
Candace
High Point, NC
I have been waiting for over a year to finally leave a review! The only reason I am leaving one now is because we are selling our house and they are paid off and I don't have to worry about repercussions from telling my honest opinion. This was the worst decision we could have made (to go with Brio). Our neighbors went with a different company and love theirs! We had nothing but trouble since the beginning. It took MONTHS, I mean MONTHS to get folks to come out and install/do anything at any point in time. I remember several occasions my husband or myself asked off work bc we were told someone would be there on a certain day and no one showed, no call, no answer, nothing! Then they would randomly come a different day....one time they left a trail of muddy footprints and a note that was written on the back of a McDonald's food wrapper saying they came. Then once we finally got them installed, the inspection process failed several times due to them messing up the installation. Again, MONTHS later , we finally got someone to come out and fix what they needed to to finally pass. We made the mistake of just jumping into it without actually taking the time to research different companies, so don't be us haha....do you research and find a quality company! The panels themselves haven't saved us anything...literally we have saved $0...in fact, we have paid more. Anyways, just don't use Brio please! Again, our neighbors love theirs... everything went smoothly for them and they even get a stipend to pay for Duke Energy, so there are some good ones out there, but not Brio!