Office location: 1215 Colusa Avenue, Yuba City CA, 95993
08/29/2021
Curtis Goller
GRANITE BAY, CA
They could only be this bad purposefully. They absolutely refuse to communicate, and when they do finally respond they lie and they mislead us. We contracted with SunStor at the end of April. It’s nearly September and all they have accomplished has been to send out a sub-contracted roofer, which they assured us numerous times they would do the roofing in house. They lied and said they used this particular roofer hundreds of times, but the roofer told us he had never worked for them. Right up to the day the roofer showed up they were telling us they would send an in-house roofer, not a sub. Shame on me for not reading the contract more closely, they take a 40% payment as a progress payment, and they take that payment when all they have done is pull the permit, which is administrative work only. They do that immediately to get your money, and then they put on the extremely high pressure to get that check, and as soon as you give them the check they no longer return phone calls or emails or text messages. All the lines go silent. Four months later there is absolutely no indication that they are going to perform the work. If you search for their name the Google reviews immediately pop up in the sidebar, showing the great average rating. They had only a handful of reviews prior to 7 months ago, with a lot of them being negative. Then suddenly 67 five-star reviews. I find it difficult to believe that customers suddenly started reviewing in droves over a 2-month period, and all those generic reviews are completely contrary to my experience. Do NOT contract with this company. They’re management and contract performance standards are the lowest of any organization I have ever worked with in my entire life.