Office location: 3617 Route CC, Jefferson City MO, 65109
08/12/2021
jqf
neosho, MO
MO Solar Apps came all the way to SW MO to install my solar panels in Dec 2016. They seemed like an excellent company to do business with, and at the time, their salesman assured me that having my project so far from their Jefferson City location wouldn't be a problem if the need for service should ever arise. Nov 2020, I needed the system removed from my roof because I was having hail damaged shingles replaced. At the time, I wanted the panels relocated to a ground mount instead of reinstalling them on the roof. MO Solar priced that ground mount nearly as high as the original price to put them on my roof to begin with. I then selected another, more local company to do the relocation of panels, and at the same time, added another 3K of panels. This was OK'd by Fronius tech support. Flash forward to July 2021 and my daily solar production is dropping into the 7900kw range peak, rather than the expected 10kw range as has been experienced in the first half of 2021. Obviously, the Fronius is having issues. I can't get MO Solar Apps interested in coming to SW MO to diagnose the inverter. They say the other, more local company, should be the ones to come diagnose/service my system since they added the extra 3kw of production. The local company won't come either, because they didn't sell me the invertor. Bottom line for me is this: when the chips are down, MO Solar Apps has let me down and can not be trusted to service what they sell. I was able to get Fronius tech support directly on the phone today, and they graciously have sent me update support files to load into the inverter, and if that doesn't fix the unit, they will make arrangements directly with me to go the next steps in diagnosing the problem and/or sending the unit in to them for repair etc. IMHO, MO Solar Apps is not a good company to do your solar project with.