07/31/2021
JLK
Years ago Heliocol put solar hot water and pool solar on the roof. I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is This will be in parts in Twitter due to limited number of characters. Years ago Heliocol put solar hot water and pool solar on the roof. I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is electric, much more expensive and reduces significantly any savings. Five years ago all sort of green material coming through my faucets, shower heads ruined and all had to be replaced. Big expense I paid. Found out the rod in the tank completely disintegrated. Likely due to the hard water in AZ, but they should have known this since they are in AZ. Anyway, put in a different rod and seems to be fine.Told me to service every 4-5 years. I have called and left messages for service to call me back twice over the last ten days and sent an email request for service. Never even the decency to call me. Finally, reached Melody last Friday, explained the situation and she “promised” to get back to me Monday to arrange a service call. She never called, I called and left another message and still did not have the courtesy of calling me back. Do you really want to buy their products and not be able to get them serviced? Horrible company! In regard to the solar for the pool. Over time the small tubes spring leaks. Bad for the flat roof and the elastomeric coating. Each time I would call for a repair it would take two to three weeks for them to come out. In the meantime I had to turn off the solar so it did me no good. Finally, went on the roof with my pool guy and learned how to repair it ourselves. Stupid of Heliocol, now they lost all that money which I gladly paid when they did come out. The company is horrible, they sell you things they should’t, they don’t return calls or come out to do the necessary service. ZERO STARS. Need I say more? If this is posted they are really stupid and really don’t care about their customers, since I was nice enough to send a copy of the above to their main office with a note to please have someone of a managers level or above call and rectify this situation. I have given them a week to respond and they must have decided not to……