Office location: 6631 Topper Run, San Antonio TX, 78233
07/23/2021
Fred Almaguer Jr
Rio Hondo , TX
Apparently the sale is over once system is installed, we had 25.46 kWp system installed on our property atop a Mueller Barn we had specially put up for the panels, it’s not like we went over to Lowe’s to buy a dishwasher but rather to the tune of a little over $94k not including the Mueller building. I have reached out to both owners and the SolarEdge rep for the last three months to let them know my system was not working properly and hasn’t for the last 3 months but keep getting the runaround that the replacement inverter has been ordered and will be taken care as soon as it come in, it shouldn’t take three months to fix a problem and it shouldn’t take the customer to have to call it to their attention before Cam Solar/ SolarEdge start working on the problem, now the panels themselves work great when producing so it’s the actual response time for remedying problem that I give these guys 1 star and if it were allowed not even but rather maybe a half star. I will end by saying the sale only begins when all documents are signed and monies are exchanged Cam Solar/SolarEdge, take care of the customers you have and your companies will prosper, neglect your existing customers well all it takes is one bad review for the next new customer to say well it’s an awful lot of money so let me think about it and you will never hear from them again, it starts and ends with customer service.