07/21/2021
Nowak
I have had my solar panels for five years. I've been very satisfied until some panels started to stop working. At this point, I got the impression that C-Tec puts me at the bottoom of their priority list. I'm stil waiting for them to respond to my request for service. It seems to me that they just want to install panels on your house and forget about you. Once you have the solar array C-tec doesn't appear to care whether you have a problem. Further, even though the panels and inverters may be warrenteed for 20-25 years, the labor cost to replace defective components are not covered under the warrenty unless the the problem was a result of faulty installation. Knowing what I have experienced, I would not install solar panels on my house. My panels would need to operate for another five years before I see a pay back for my investment. It does not seem like that will ever happen as the panels/inverters are starting to fail.