07/16/2021
Jayson
Kaneohe, HI
Hi-Power Solar did an amazing job at my house. I have been planning to add Solar Panels with battery backup and Air Conditioner to my house for about 3 years and have gotten multiple quotes from other businesses around the island. I first contacted (Cynthia and Cruz) almost 3 years ago to explore my options but because life situation I had to move back to the mainland. During the last 2 years, Cynthia kept in touch and updated me on different technology and options for AC, Solar Panels, and batteries that had become available to the market and how it would benefit my family and more specifically my wallet... Once I moved back, I contacted Cynthia and she came to my house with Cruz the very next day to discuss the ideas that I had in mind, and they confidently gave me feedback that made me comfortable to proceed. They are super friendly, positive, and creative. My observation of the Installation Team: From the first contact that I had with the Lead Ikaika, I knew it was going to be a good experience during the project phase. Ikaika introduced himself and his assistant. He asked if I had any questions or concerns before he got on the roof to take measurements. I explain to him my ideas for the location of the Generac batteries and Air Conditioner condenser. A Couple of days later the guys doing the Installation showed up with 3 trucks and all their equipment. Right away the Lead Electrician Rico introduced himself and the team that was going to be working on the project. Rico very thoroughly explained to me what was going to happen on day 1 of 2. Because I always like to learn new stuff I started walking around and approach Matt the electrical assistant that was installing the batteries and all the electrical connections. Matt is a gentle giant that took the time to explain all the components and their functions. He really cares and puts maximum effort to make things right so there are no issues anytime soon. Matt is a master of all trades and he bounces between the batteries and the installation of electrical cabling and solar panels themselves. Justin, Kamu, Joe, and Mario did a great job installing all the railings and cleaning up after themselves. These guys worked all day without complaining and needing anything throughout the entire day. All required permits were filed with the County of Honolulu and HECO before the project started giving me much more confidence. They have a great financing program with EZLOAN. The process of applying with EZLOAN was easy and convenient since they work hand in hand with Hi-Power Solar. I would recommend this company for any house project that you have planned for your home. Even though their prices were competitive if not better than most companies that I contacted, I would not use any other company in the future because of their level of customer service and how they stayed within the timelines they promised. They are also military friendly.