07/13/2021
Robin F.
Rise Power CUSTOMER ABUSE AND Misuse of ONCOR REBATE PROGRAM AS A BAIT-AND-SWITCH TACTIC. Tell me what happened. March 2. 2021 Rise Power presentation to us including an explanation of non-guaranteed ONCOR REBATE at 15khw approximately $7,000 in our case. March 4th we signed the contract. The problem is that Rise Power aroused our hopes and neglected to circle back to tell us that our project was not approved. They had 3-different opportunities to tell us but did not. After 9-weeks of chasing an answer, we reached Ben Bryner and learned that we never had a chance of receiving the ONCOR REBATE. He admitted that the sales rep did not know the structure of the promotion and the way that they use and utilize the rebate as bait is they only tell their experienced reps to use the promotion to get their customers to move forward with solar as we did. Then they switch. Ben Bryner admitted that the funds were mostly or already claimed by the time we signed our contract. Since the rebate is not guaranteed they don't expect you to follow up. But, to be ok with not being told anything. The ONCOR REBATE IS SIMPLY A SALES TOOL. Rise Power owes us the rebate. BEN BRYNER agrees that there is a problem but his partner Adam doesn't think that anything went wrong. Ben promised to speak with Adam and get back to us but it has been more than three weeks and all we have is another broken promise. We had to do all the work to find out that we would not be getting the rebate. And that's just wrong. Rise Power harmed us. They lied. And, they owe us the rebate. We are still waiting to hear from Rise Power.