Office location: 5201 Mitchelldale Street Suite B-3, Houston TX, 77092
07/09/2021
Brad
Conroe, TX
Contract was written with Circle L solar to do an energy overhaul of my residence. A 1450 Sq. Ft brick house in the 77303-zip code in built out neighborhood. The contract was for a high efficiency A/C, heating system, triple pane windows, solar panels with 20 years’ worth of monitoring and the ceiling insulated. Contract was done at the end of December 2018. System was supposed to provide for 100% of my electrical needs. Provides for less than 1/3rd. American Standard Platinum system. Solar L does not do any installations of A/C Systems, windows, installation etc... they contract out for the install. This particular system has a high efficiency rating on the A/C part of the system and a rating similar to the one replaced in the heat side of the system (Natural gas). A/C was installed at the end of January. Good - had it done in a day. Bad – A/C was installed with the filter, controls and access panels on the wrong side of the A/C in relation to the attic access. (Suspect it was because the electrical wire and the gas would have had to be rerouted) Initial problems- Filter access Gas exhaust pipes put in upside down. Had cut security system camera cables.(Not resolved) Outside unit not level. Attic unit not level. Items fixed by Solar L sub-contractors (Had 2 different sub-contractors , after the 4th visit from the first one I refused to let them work on the system because every time they would fix something they would cause something else to become wrong.) I hired another company to do the duct work and they flipped the filter, so it was accessible. Retrospect- Should of did like my neighbor - $8500 for AC/heating system with duct-work. Windows – From : A Window Inc., Ft Worth Texas - Delivered March 9, 2019 the first time. The wrong windows were ordered, 2 pane instead of 3 pane. Circle L representative said on phone it was because 3 pane windows were too expensive, so they were going to only order 2 pane windows. Initial contact was for 3 panes, he offered to give me 3 free solar panels to just take the 2 pane windows. I declined. Bid from local installer was $6000 for 3 pane windows. Have had 4 visits with windows and I am still waiting for one screen. In Retrospect- should have ordered from the local installer.(Houston, cheaper and same exact windows) Mission Solar Panels, MSE305SQ8T, Solar panels were installed March 19th, 2019. I was told they did all the paperwork for install and taxes, they do for the install but you have to check or the process will never complete. They do not do the paperwork for property taxes. Panels turned on May 9th, 2019. ( 50 days later) Panels went down July 12th, 2019. (64 days later) Panels back into service August 14th, 2019 (33 days later) after I called twice and asked why the panels weren’t producing power. System is a 7.5kv system.Not producing 90% to 100% of electric bill.Retrospect- Should have went with the straight up solar install instead of packaging with other services. And did a battery back up