Office location: 411A Highland Avenue Suite 312, Somerville MA, 02144
07/02/2021
ZED1
Hopkinton, MA
SunBug botched our installation, installing only one cable from the solar panels and our house had to be torn up to solve the install problem. We gave them a pass on that, as we are all human. However, after months of service the fuses started blowing and we learned from their technician that the $50k+ system had extra cheap AC disconnects, which he said he would replace for free. His boss scolded him and after more blown fuses, with no real info, the company says they know it is the grid, not their fault and want an extra $750 to correct their poor install. So much for a warranty and good customer service.