Office location: 4778 N 300 W #150, Provo UT, 84604
06/28/2021
Colleen G
Colorado Springs, CO
I would NOT recommend going with this company. I was told a 1-day install. They began the install on 2/9, which started the clock for payment on the loan. But the install wasn't completed. Over the next few months I made over a dozen phone calls to the company and was scheduled 3 different dates for the install completion. But each date no one showed and the installed wasn't complete. I would have to call the company, they would apologize & set up a new install date each time. I had to begin payments on the loan on 4/12 for a system that wasn't installed. I was told they would reimburse for loan payments made until the system was fully installed if I just submitted a claim. After weeks of no reimbursement I was told that I would receive the reimbursement after the install was complete. The install was finally completed on 5/21 - 3.5 months for a "1-day" install. I had already made 2 payments on the loan for which I am supposed to be reimbursed. I called the company today as it has been 5 weeks since the install to ask about my reimbursement. They couldn't tell me. All I was told is that it has been passed off to a reimbursement team, who they had no way to contact and that I was not allowed to contact. I do not regret getting solar. I absolutely regret using this company as they seem understaffed and unable to deliver on any promises.