Office location: 4778 N 300 W #150, Provo UT, 84604
06/10/2021
Cathy Raley
CENTENNIAL, CO
We chose Brio after a rep stopped at our door. We signed the paperwork on 12/12/2020 and were ready to go. Fast forward 5 months and finally got the installation done. Now we are waiting on the inspection. We were told on 5/27 that the inspection would be the week of June 7th. We heard nothing about a date/time from Brio. I called and spoke with Joshua on June 10th. He gave me a name of Luke Chavez and told me he would be my main contact person from now on. I spoke with Luke and got a run around about all the "moving parts" in the company and how difficult it was to schedule a inspection because the city inspectors don't show up, etc. I told him that was not the case and that I had scheduled an inspection and the city inspector was at my house within 24 hours as promised. Luke then told me that he would reach out to the scheduler, who couldn't be contacted because she was working from home and was pregnant. I asked for someone above him in the company to speak with and he told me no one was available because they were all in a meeting. So, in a nutshell, today I was told that the inspection will happen within "two weeks." I still don't have anyone higher than Luke to speak with and who knows when this will actually take place. I feel a call to my attorney will be in order if I don't hear from them in two weeks. If you want solar, do your homework and find a company that prides itself on customer service. Brio Solar wants the money but doesn't want to finish the job.