05/11/2021
BT-ChulaVista
Chula Vista, CA
I had a $7,500.00 solar pool heating system installed by SunX Solar of Escondido Ca. in July of 2020. The installation was a nightmare. The installers hooked up the system backwards and back flushed into the pool. They broke my existing back-flush value and attempted to replace it with an incompatible one. The work was sloppy getting PVC glue everywhere which cannot be removed since is really a solvent. So I now have permeate finger prints where they touch the Heater Control Panel, new pump and other PVC fittings. The mounting hardware and PVC pipe layout is crooked, ill-conceived and chaotic. Several times they tried to get me to sign off on the installation while it was obviously not complete. This effectively forced me into the role of project manager and quality control. I significantly lowered my expectations from a top-notch professional system and installation (which is what I paid for) to something that at least functioned… somewhat. Since the installation I have had to call them several times for roof panel leaks. There continues to be small leaks in the pump area but I have given up on this getting resolved. When the heater system is on it pumps sand into the pool. I have asked them to fix that since day one and they have not. Hoping that it was not the heating system, I had my filter completely re-furbished and another check-value installed by a different company. It helped but I still have sand in my pool when the heater is on. On May 1st I texted my point of contact about another leak. He never responded. On Monday May 3rd I called and requested a service visit. I was told that they were busy and maybe they could get to it next week I emailed an outline my problems and request a supervisor contact me, they did not, I called again on Friday the 7th and requested a supervisors contact me, they have not. I texted the Sales Rep, still waiting for a response. I have been more than reasonable and patient at every turn with this company. I have given the ample time to respond and been very polite in all interactions. I paid promptly. The only conclusion I am force to come to is that no one should ever under any circumstanced do business with these people.