05/01/2021
Mark
San Tan Valley, AZ
Salesman was on the ball, quick to respond to any questions, and always available for a phone call. Admin kept me updated and emailed me documents almost daily. Engineering department seems to be lacking common sense, but I didn't find this out till the project was done. Installation department was fast, friendly, and appears to have done a nice job. I purchased and paid for a 5.85KWh system. After the system was installed and turned on I noticed it wasn't operating at full capacity. As it turned out, it was engineered with only a 5KWh inverter. That means the system I paid for can only ever operate at a maximum of 85%. Furthermore the small inverter will be running full bore at it's maximum almost daily. I communicated this to several people at Solar Energy, but always got a less then satisfying answer each time. "Our engineers know what they're doing. I'm sure you're just confused". "Solar panels degrade and put out less energy over time. Someday they will degrade enough that the inverter will be perfect for the panels". "It would cost another $18000 to fix this now. Unless you want to pay us, it is what it is". For this I would recommend you evaluate carefully before you commit to these people.