04/25/2021
Dante T
Coral Springs, FL
On 10/10/2019 I signed a contract with Unlimited Solar. My system was designed based on an annual system usage of 19,488 KWH. I provided them the following pool heater information: Aqua Cal SQ145- 119,000 BTU’s, running approximately 14 hours a day, maintaining a 90 degree temperature, and running the pool for 10 months out of the year. Engineer calculated two (2) additional panels for the pool heater. My system of 8.25 KW for a total of 22 panels would be sufficient. System is under performing and only produced 11,955 KWH and with the addition of the pool heater my system used 27,066 KWH for the year. Unlimited Solar refuses to rectify the problem advising a proposal of 13,387 was agreed. Proposal was not signed by me but the contract I signed stated 22 panels 375 watts based on annual usage of 19,488 KWH. Contract states if under performing additional panels would be installed at no cost. Total cost of system was $45,621 with a promise of no electric bill. Paying monthly FPL bill. I hope this complaint is addressed and that I am made whole. I reviewed my contract and it does not state an estimated annual usage, which I find misleading in itself. My annual usage before the system was installed was 19,488. The solar system only produced 11,955 KWH and with the addition of the pool heater my system used 27,066 KWH for the year. At the very least, additional solar panels are needed to cover my original usage of 19,488 and additional panels would cover the remaining balance from 27,066. Unlimited Solar refuses to contact any of their customers until complaints are filed with an attorney or with the Better Business Bureau. If every one of my co-workers along with myself are having issues, then the work program to calculate a solar system was wrong or the engineer who calculated the system was wrong. Remember I was promised only a $10 monthly bill, now I am paying for the solar panels and a monthly bill which puts me over my original monthly FPL bill of $200 on budget billing. I did write an original review of 5 stars but after a year of waiting and the lack of communication, I would NOT recommend this company. The only reason this complaint is not longer is because of the number of characters I am allowed to write in this review