04/16/2021
Tom Y
Scottsdale, AZ
Our project involved repapering our roof and installing the solar pieces. The key player is Greg Field - Greg is the best - his youTube videos are all over the internet and will provide you a primer for installing solar - in the solar area, if Greg hasn't made a video about it, it's probably not worth knowing. I called Greg whenever I had a question - day or night, weekend or weekday - Greg got back to me immediately with answers and assurance. SunPower also has a preferred roofer who works quite well with SunPower (the roof and solar pieces are linked as a project and managed by SunPower) - SunPower handles everything for you - from working with your utility, your HOA, you, the roofer, and the City - which makes things easy for the customer. The installers were excellent - efficient and neat (the install was a couple of days). Communication from the project management side, ie., returning calls, etc., is an area where Sunpower can be better - when I had an issue that the project folks should have responded to (and didn't), old Greg came to the rescue - overall, things worked out very well for us. So far, so good.