03/25/2021
Chris-in Walpole
Walpole, MA
Brightstar worked closely with me to install the maximum number of panels, 36 we could put on my roof. We selected panels without the silver traces and black surround so the would be relatively unobtrusive. I have some shading from trees across the road but still make 10M watt/hrs/year. Since installation we had one of the 36 optimizers and an inverter fail - both replaced quickly under warranty and at no cost to me! Last week (March 21) I saw some intermittent inverter shut down that Brightstar were able to determine that the cause was utility voltage was out of specification. I also measured it as 130v that could be dangerous to electrical equipment in the 100s of homes on that circuit. The utility quickly verified this and replace their failed regulator. Good work Brightstar!