Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

02/28/2021
SLS 10326 fox ln, CA

Ongoing nightmare

I live in a high demand home market where first time buyers get bullied out by cash offering investors. We found a place that had a sunrun system we inherited. It has always been pricey we use half the power the old owners due sunrun said before we purchased we would be assessed at a year for usage and may reduce the system to save us money if we always overproduce. A year later that was a lie no such assessment and we absolutely use less energy as we have an excess of 450-750 kWh a month. Last year sdge (utility) called me and asked why our power spiked out of control and asked us to check our pv to see if it was working. One of the inverters had died and the system is at half production. I called sunrun which is BS since they allegedly monitor the systems and they tested it over the phone and saw the system had failed. The person told me I’d receive a credit for under production and someone would be out in a month to fix it. A month later the tech was no show, I call and they reschedule a month later. That same call they tell me no such credit applies because i have a over production average. They average the monthly production over the term served in the agreement which we were in year 4-5. So the average was high from overproduction averaged over time since before we even owned the house. Next month comes tech was no show, called again rescheduled for the next month rep told me there was no appt for that month but doubled back when I gave them the date and they investigated. A month later they called same day of appt after a no show to reschedule a month later. A month later the tech bills sunrun for an hour of work after he called me saying he couldn’t do the repair because they never gave him the inverter. So here we are in the 6th month of half production with no current appointment for repair, paying 404$ a month to sunrun, a payment plan for our utility for 143$ because of the energy we used since our panels failed, plus another charge for the electricity we are still using. So we pay about $7-800 for electricity a month for a 2 bedroom home with mostly HE, or gas appliances. The year and a half before the inverter failed we never paid the utility for power and actually had a overproduction. This should be illegal if you get solar go with someone else, if you want a house with a sunrun system tell the owners good luck and go with a different home. If it’s not soon I will be paying a lawyer to review my agreement and the treatment we received. It would probably cost us less then what we currently pay for power.