02/25/2021
Ed M.
El Cajon, CA
It is truly said that the quality and professionalism of an organization is best measured in how they address problems after the initial sale and installation. The initial installation of our solar system was performed by CM Solar Electric in February of 2016. The installation went smoothly, and we were very satisfied with the results. We especially appreciated the communication and support we received from Carlos (owner) and Brandon (chief electrician). They immediately addressed and resolved any issues that occurred during the installation and certification process. Our solar system operated perfectly until February of 2021 when we experienced a failure of the solar inverter. I contacted CM Solar Electric and explained the symptoms we were experiencing. Carlos immediately contacted me and had his team, led by Brandon, analyze the root cause of the problem, contact the manufacturer of the inverter, and arrange for the shipment of a replacement unit. Since the inverter was under warranty, there was no cost for the replacement. Carlos monitored the progress of the repair efforts to ensure a rapid replacement an integration of the new inverter into our system. Brandon was, as always, a pleasure to work with. He kept us informed of our job’s status, explained what was being done to remedy the situation, and ensured the repair process was executed efficiently. I am extremely pleased with the performance and professionalism of CM Solar Electric, and would not hesitate to recommend them to provide solar system installation and maintenance.