Review for Heliocol West

01/11/2021
ramshack LAS VEGAS, NV

Disappointed with customer service

Approximately 10 years ago I purchased the solar water heater from Heliocoil. They informed me that I would need to have maintenance every 5 years. At the first 5 year mark I contacted Heliocoil and they sent out a maintenance person to Nevada to provide the necessary service. It is now time for the second 5 year service. Helocoil has informed me that they do not provide service to Las Vegas any longer. If you are thinking about purchasing any Helicoil product, make sure that they will be able to do any required maintenance to you purchase. I am very disappointed with Helicoil and would never purchase another product from them.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support