Office location: 2302 Vondron Road, Madison WI, 53718
12/02/2020
UWBadgerfan2003
Oregon, WI
After receiving quotes and going through a thorough review of 8 companies who do solar installs in the Madison area, we selected ARCH Electric as our vendor of choice and are super glad we did. First off, our sales rep, Stanley, was amazing. He was patient as I asked many questions and very responsive in tweaking the quotes to my requirements (1st star). He wasn't pushy at all, something that I had to deal with from about 50% of the other companies. Once I had a final proposal, the Arch Electric one fell in the middle regarding assumptions around our predicted system output and on the lower side in regards to cost. After 3 months of generation, I can say we have over-produced vs. the predictions (2nd star). In regards to the installation, Arch had completed the install 2 weeks before we were promised (3rd star), and when I noticed a problem during the install, Arch came back a second day to make sure I was 100% pleased, and did so with a smile on their face (4th star). I can also speak to their post-install service and support in that we had a microinverter fail (no fault of Arch's). After informing Stanley of this, Arch was back to our house within 1 week to get our system back up and running at full capacity (5th star). The fact that they have their own staff of techs really benefited us in this case. Beyond that, I also wanted to comment on one of the other major reasons I chose Arch, and that was the technology/quality they offer in their panels. In doing my research, the REC Solar Alpha series panels are market-leading for the latest technology, highest efficiency, and degradation guarantee. You can only find similar performance with Panasonic or LG panels but the REC panels come at a much lower cost. I recommend you do your research into panels when comparing quotes. This was a big differentiator for me. If you are looking at solar for your home, do yourself a favor and make sure you include Arch Electric in your evaluation. You'll be glad you did.