11/11/2020
Christine Blackwell
We signed with this company in July, we are now the 11 of November and our solar system stopped working yesterday after being finally fixed a week ago. We had problems from the start. The first day of install they realized their design was flawed and had to be redone and reapproved and a panel had to be added to obtain the same production we had signed for. The company wanted us to pay, after a long argument the employee who made the mistake volunteered to pay for it. Second we were asked if we wanted the pipes linking the different sets of panels on the roof or under the roof. We said under the roof. They did it on top and had to redo it. Third the pipe going from the roof to the solar box on the external wall was coming down at an angle instead of being flushed against the wall and then make an elbow to the box. They had to redo. Fourth the electrician they contracted to installed a larger electrical panel and the solar connections failed 3 inspections with the building department and the City of Colorado Springs. After that they sent another electrician contractor to finish the job. Fifth we discover that the copper ground wire was dangling in one of our window well. So they had to come back and redo it to bury it properly. Sixth we complained that the bars supporting the solar panels were not aligned and they had to come back to cut them down flush. At that time the owner was extremely rude with us contradicting himself about what he had told us previously and wanting to put the critter guards before the last inspection and the commissioning of the panels, which we refused. Seventh the commissioning did not go well some panels were not working at all. They sent the fourth foreman we have seen since the beginning of the work who told us the panels had wires cut the wrong way and some panels would need to be replaced. At this time we put our first complaint with the BBB. Two days later the boss and another employee come on our roof and fix something. The panels seemed to work. They come the following week to put the critter guard. A week later two sections of our panels stopped working and another works sporadically on perfectly cloudless skies days. And when we complained we were given the run around, telling us to be patient. At this point we have asked for mediation from the BBB as the end of the year is nearing and unless we make our last payment, which we cannot in our right mind when the system is not working, we will miss the dead line for the city rebate and our tax break. Never in our life have we had to experience such dilettante and inconsiderate, and incompetent company.