10/13/2020
Victor and Hannah Sine
LAYTON, UT
Worst customer service that I've experience with any company in Utah. We got Solar for our home, and an EV charger. We started working with Next Energy Alliance I believe September 12, 2019. They did not finish installing everything until February 2020. 5 MONTHS. I get there's busy season for these things, but that is ridiculous. I had to called our power company (rocky mountain/pacific corp) to keep track of what the timelines were and get updates, because NEA was terrible at answering their phone and when they did answer, they were rude and didn't give clear information. Their service technicians who do the installation are also very rude and don't even give you notice that they are leaving or what they have done. Also, when they finished, the solar panels faulted. I had to call them back to fix that. Also, they didn't even fully hook up the EV charger. I had to call them back to make sure that was set up. They didn't give me the receipt for the EV charger so I could take advantage of the rebate and know what model EV charger they were installing. They never even told me what model of anything was being installed. Terrible customer service. Just terrible all around. I strongly recommend you don't work with them. I believe they are called Solar Wholesale now. I have proof of everything I am sharing in this review.