10/03/2020
Bill
Heber City, UT
This company merits the lowest possible review. We signed a contract with them in early August to provide solar panels for our new custom home that was being framed. The salesman assured us that everything would be provided according to our contract with Sparrow. We contacted him when framing was being completed in September and he assured us that everything would be fulfilled as we had agreed. However, no-one ever came to the house for a site inspection and after many attempts to contact the company to get the prewire complete before the roof went on, one of the owners finally called and told us they would get it taken care of. However, the following afternoon he called and said they were "backing out of the contract because we had a wood shake or tile roof." We told him we had no such roof, but had a Certainteed asphalt shingle roof scheduled for installation. He then said, "Well, it doesn't matter because we don't ever install solar for new construction" I responded they knew that we were building a new home from the beginning--it was always completely clear with the salesman and the company when we had signed their contract in early August. He then said, "I'm sorry, but in reading the contract the salesman erred because we cannot install Enphase microinverters or the panels specified in the contract." Wow, one dishonest excuse after another to get out of a signed contract without anyone from their company ever coming to even see the house framed. I said, "That is dishonorable and dishonest for you to sign a contract and then never honor it." He said the contract gave them that right in the fine print. My wife and I are flabbergasted. This is a dishonest business. As a former city councilmember in California who was very actively involved in solar, I urge customers to beware. We had solar panels on our California home for 8 years and helped bring it in a major way to our city. We moved to Utah and assumed we had found a good company in Sparrow Electric but have found the exact opposite.