09/28/2020
Ken Hardman
Fremont, CA
For me, here is what set apart American Renewable Energy (ARE) from other companies. Working in a consulting and service industry, I am aware of what is genuine customer service and what it is not. When I started learning about a whole-house energy system with solar panels, battery backup and a generator, I did not know the right questions to ask so I could make informed decisions. The ARE representative anticipated my needs and helped me to understand the big picture. After I provided a sample of my PG&E bills, I was given a computer-generated cost/benefit analysis with diagrams. The rep explained when it would be beneficial to purchase a solar, battery, and generator system. There was no pressure to immediately buy anything. This has enabled my wife and I to now understand just what we need to buy. American Renewable Energy has installed our whole-house Kohler generator and we look forward to getting installed our solar and battery backup.