09/23/2020
Tammy M
Vista, CA
We bought a house in 2018 with preinstalled purchased Solar from SunRun, who was still responsible for servicing warranty issues. Side note: SUNRUN IS THE WORST!! I got so fed up with them after over a year of trying to get our system with dwindling performance working right (3 1/2 hour hold times, no calls back for messages left, service tickets closed without notifying me, at least a month to get an appointment if I got that far...I have unnecessarily spent over $1100 through August this year on electricity bills). So I went through the manufacturer, Enlighten, and participated in their legacy upgrade program to upgrade the micro-inverters for my system to hopefully fix the performance problems. They have Palomar Solar listed as a Platinum Installer so I hired them to install the upgraded items and they will manage my warranty moving forward (thank GOD no more sunrun!) I'm so glad I found this company!! The crew just left and they were awesome! Very friendly group of guys who showed me the new equipment and explained everything, I'm so happy! I learned that you can only have 17 panels max on 1 string, and Sunrun had installed 20 on ours originally (9 years ago), so SunRun's recent solution to this (on one of the occasions I was actually able to get them out here to NOT resolve anything) was to UNPLUG 3 OF OUR PANELS WITHOUT TELLING ME!! I can't even... So now I have a whole new box complete with envoy (which I didn't have before), two strings with 10 panels on each (I can even add panels now if I want to), new micro-inverters, and a new company who actually responds to me to help if/when something goes wrong. Thank you so much Palomar Solar! I'm so mad at SunRun but so happy I found you guys.