09/04/2020
Marco
truckee, CA
Customer service is nonexistent. Its been a month since the status of my order was "shipped", but no tracking and no package as of today. I called and its impossible to get a hold of customer service to inquire about my order. I also submitted a ticket on their website for support, still no one has gotten back to me. I am submitting another ticket but, seems useless since no one has reached out to me. I will have to take this to my credit card company. Please save yourself the headache and order solar from someone with a customer service that actually answers your questions. I understand that we are in a pandemic and everything is taking longer, but I believe it is unacceptable to be a month into an order without having an update. At the very minimum they should say there is a delay in shipment, or back order, but again. No communication at all.