09/03/2020
Michael R
I'm afraid I'm going to end up in a legal battle to get my project complete. I signed for my solar installation and battery at the end of August 2019 and completed financing papers. I was told that despite living in Northern Palm Springs (windy area), a ballast system (weighted) could be installed instead of drilling the roof. They did not seem to act (even assess my roof) until the end of September 2019. Mohamed promised it would take 3 months to complete installation. If it took longer than 3 months, they would pay my electricity bills. 1) Installation did not occur until the end of June 2020. They claimed personal delays with manufacturer and COVID-19 (fair enough, with COVID). 2) When the installers finally arrived they said "Oh, we can't install a ballast system, we'll have to drill into your roof and hire a roofer" Fine. Do it. Oh...and they lost my finance paperwork. I had to resubmit. 3) Mohamed claimed that due to switching battery manufacturer, plans for the battery would have to be resubmitted. It is September 3, 2020, and I still have no battery AND... 4) I am still not connected to Edison. I submitted yet another bill to Mohamed who said in email, "We paid $1500 for the roofer. I think that's more than fair." To which, I replied that a) I was promised you would cover my electric bills if installation went over and b) the fact that you had to pay for a roofer is an error and a broken promise on your part. 5) Today (9/3/2020) a) I am waiting for my battery to be installed after multiple calls, b) I am waiting to be connected to Edison after over 2 months and am still receiving bill, and c) I have not been reimbursed for my electric due not being connected.