Office location: 1215 Colusa Avenue, Yuba City CA, 95993
08/24/2020
Naveen
Folsom, CA
Its been almost a year, and I still dont have my solar panels operating! I have been very patient with sunstor. I did not want to give this bad review. But I am forced to do this because of their snail pace in responding to my queries. I was talked to by a very persuasive sales representative to choose sunstor solar last year around August timeframe. We made the initial payments and it took until November to install the panels. It took another set of several months to get battery installed around June of 2020. It took them then forever to make necessary paperwork with SMUD for approval. I get email from SMUD saying application is not approved in August. I ask SunStor for what the rejection means to me. I will have to give them the usual minimum of one month lead time to respond to my query i suppose. I am very exhausted waiting for response from SunStor Solar. I have a feeling that I might have lost my money on these panels and battery. I would have expected their reasoning was things are slow because of COVID challenges with resourcing. But all I am asking for is Effective Communication: When can I expect next communication? What is next step? What does SMUD's rejection of application mean? I have already lost one year since paying for Solar. Sun's ray's are lost :). I will still want to hope for things will change some day soon and SunStor will help out with completion of this project. But I have to say. I have lost all patience. All I am asking for is COMMUNICATION. I really want to remove this review as I do not like talking bad about anything. I am sure they have reasons. But all I am asking for is COMMUNICATION.