08/18/2020
MARIA
Vista, CA
On May 1, 2020, Mauzy installed a brand new AC unit in my home. There was no follow-up the next month or two to make sure there were no problems with the unit. July 9, 2020, my floor was soaking wet with water to include my son's room and the hallway. Mauzy was called to take a look at the AC and the earliest they could come out was the following Monday. At 10:00pm on the 9th, I called a remediation company out to have them dry the area because I did not want mold to start growing in my home. On Monday, Mauzy's technician was in a huge hurry to come in and out of my home, did not provide me with a report of what he did, even after asking for it, and was unprofessional and curt when I asked him questions about the problem. When I finally got a hold of Matt Mauzy, I told him what happened and he gave me the name of their insurance company to file a claim. The claim was filed and invoices were sent to the adjuster. They paid for half of the claim and said they had an exclusion for asbestos as my entire flooring had to be ripped out to include old linoleum, which contained asbestos in the mastic that was used to adhere the linoleum. Resi-Com, the restoration company, said it was necessary in order to dry the subfloor, and as a result, the entire flooring was pulled out, including my son's room. We still have no furniture in the living room or my son's room. I called Matt Mauzy and informed him that their insurance company paid half the claim but that there was still a large portion that was not paid. Matt requested the contractors email him their photos and estimates of the work, which I had them do. One of the contractor's email Matt, thanking him for speaking with her and to confirm his position of not taking responsibility for the remaining damage involved. I also email Matt and received no response. I find it extremely irresponsible and negligent, not to mention unprofessional, of Mauzy not to take responsibility for the damage, poor installation and poor follow-up after the installation that caused significant damage to my home. Having my house turned upside down was not something I would have wanted to happen, but it did and now Mauzy is failing to do the right thing by its customer. I hope you take the time to read this review and heed its warning. There are many more AC installation companies out there to choose from. Don't take the risk of this happening to your home or family.