08/08/2020
Rick Burek
Plymouth, MA
I strongly encourage anyone considering solar to stay away from Certified Safe Electric/Solar. Though initially very impressed, I learned the hard way that they do not honor their supposed five year install warranty. They profess to be solar and roofing experts and perform a “thorough’ roof evaluation prior to install with roofers and an engineer. Three months later and I have water leaking and damaging my master bathroom. Repeated calls over three years and as always, they claim that their work as beyond reproach. Certified claims that my roof needs to be replaced completely and they will not honor their warranty to even remove the panels and reinstall saying that “my home is my problem”. But what about their evaluation that my roof was ideal for installing panels and started to fail 3 months post install? Owner never responds directly even though I invested $39,000 with them and my niece $30,000. Called in two respected roofers and another solar company; all documented roof damage from Certified Safe. Most damaging was the solar installer’s photos of “hundreds” of drilled holes into the roof to locate rafters instead of measuring out 16 inches on center. Despite this evidence and a patient approach since winter, the business has stonewalled me and the BBB. The Attorney General’s Office of MA took on the case to help resolve and even they are being stalled and ignored. Do you want to deal with this type of Customer Service when you invest $40,000 in your home?