07/24/2020
A Great Disappointment
Rigby, ID
After over a decade of dithering, my wife and I finally decided to go solar. We solicited bids from three companies. Big Dog seemed to be the best fit for us of the three. They were local and their people did everything from bid to install--no subcontractors, so we went with Big Dog. We gave the salesman a 50% deposit, and then we never heard from him again. After two months of no action we decided to cancel the install. Every time we called we either got a bogus story (“the electrician was out on Monday” -- Which was not true), a false promise (“the electrician will be out this coming Monday” -- No show) or a fabrication (“You declined the upgrade, which terminated your project” – we never discussed an upgrade). We canceled the project because of the poor communication, lack of follow through, disorganization, and constantly changing stories. They lost the paperwork we gave them with quotes for roof replacement and tree trimming which were to be included in the Solar package. After we cancelled the project, you would’ve thought the salesman would be contacting us immediately to find out why, and try to resolve the issue. We never heard from him. Following the cancelation, we received all our deposit back less the permit money. We argued they were the ones that dropped the ball and should pay for the permit. They said it was our responsibility because we had ordered the solar system. We asked who really owned the permit. If it was ours, we wanted a copy so we would not have to get another permit when we started working with another solar company. The Big Dog office said they would look into it and get back to us. After over a month, we have heard nothing. No response appears to be one of their main tactics. We cannot understand how these guys are still in business. So, if you are considering Big Dog Solar, consider again. We strongly recommend reading other reviews … we should have paid more attention to them ourselves.